Frequently Asked Questions

What is the delivery time for my order?

When you order something from Sierel, the delivery time is slightly different from what you may be used to. Because our products are shipped directly from our suppliers, we are able to save significantly on storage and transport costs. This allows us to offer our products at very competitive prices.
The average delivery time is 5 to 10 working days (Monday to Friday, excluding public holidays).

How do I track my order?

You can track your order via our tracking page. Simply enter your tracking number & e-mail to view the latest delivery updates in real time. Once your order has been dispatched, you will receive a confirmation email with your tracking details, allowing you to follow your parcel every step of the way until it arrives at your door.

What should I do if I have not yet received my order?

Due to the high level of interest in our products, it is possible that your product may arrive a little later than expected. We hope for your understanding. If this period has passed and you still have not received anything, please send an email to info@sierel.co.uk. We will then investigate what is happening with your parcel.

I want to exchange/return my order, how do I do that?

To return an item, simply contact our customer service via info@sierel.co.uk. Please include your name, order number (for example #0000), which you received in the confirmation email, and the reason for the return. We will then provide you with the return address and confirm the return. Once that has been done, you can send the product to us via a courier of your choice.

What are the costs of returns?

Unfortunately, returns are at your own expense. The costs will therefore depend on the courier. Please consult the website of the relevant courier you wish to use for more information about prices.

What are the conditions for returning my product(s)?

There is always a return period of 30 days. The return period starts on the day you receive the item. However, there are conditions for returning an item.

You can only return the item if:

• the return period has not yet expired;

• the product is in its original packaging and all labels are still attached;

• the product has not been used.

Which payment methods can I use?

We accept payments via Visa and Mastercard. If you are not sure whether your payment method is accepted, follow the steps on the payment page to view all available options.

All transactions are processed via secure and reliable payment systems and are therefore 100% safe.

What if I have not received a confirmation email for my order?

That should not happen. Please send an email with your full name and email address to info@sierel.co.uk. We will help you as quickly as possible.

Can I cancel my order?

Would you like to cancel your order for any reason? Please send an email as soon as possible to info@sierel.co.uk. Please include your name, order number (for example #0000), which you received in the confirmation email, and preferably also the reason why you would like to cancel your order.